Airtel NetXpert is a CD that comprises of three services - Airtel NetXpert Installer, Airtel NetXpert Agent and Airtel NetXpert Chat. It ensures speedy installation and activation of broadband connection on the users PCs. It will also diagnose both system and network issues. Importantly, NetXpert will offer Airtel broadband customers intuitive tools to diagnose and repair problems themselves.
The software automatically determines if a customer’s computing system qualifies for a high-speed connection and enables the customer to self-install their broadband Internet service in quick steps. This effectively cuts down on household installation visits by Airtel service technicians or lengthy subscriber calls to customer service representatives for assistance.
The Airtel NetXpert Agent (based on SupportSoft Subscriber Agent software) can help diagnose problems and provide automated resolutions to top issues that the subscriber may experience, including possible connectivity, browser and e-mail related problems. This ‘self-heal’ service helps the customer to immediately resolve issue as it occurs rather than making a call to the customer care centre.
The other option when facing a problem is to use the Airtel NetXpert Chat service. The broadband customers can have an online `conversation' with Airtel customer care executives to respond to questions or issues in real time. The average time the software takes to diagnose the problem is as less than 5 minutes in most of the server connection related problems.
On the occasion, Prem Pradeep, CEO, Airtel broadband and telephone services, Karnataka, said, “With Airtel NetXpert, we have once again raised the bar for broadband service in India by offering innovative, new customised service automation solutions to help enhance the Airtel Broadband customer experience.”
The technology for Airtel NetXpert from SupportSoft is globally accepted, used and verified service to troubleshoot and solve Internet connectivity related problems, and is being successfully used by over 38 million broadband customers, worldwide (primarily the US and Europe).
